Dlivrd + GigSafe Case Study
Dlivrd + GigSafe Case Study
Dlivrd + GigSafe Case Study
Dlivrd + GigSafe Case Study
dlivrd Transforms Last-Mile Delivery with Automation, Saves 50 Hours Per Week with GigSafe
dlivrd Transforms Last-Mile Delivery with Automation, Saves 50 Hours Per Week with GigSafe
dlivrd Transforms Last-Mile Delivery with Automation, Saves 50 Hours Per Week with GigSafe
dlivrd Transforms Last-Mile Delivery with Automation, Saves 50 Hours Per Week with GigSafe
Burdened by Manual Tasks and Compliance Complexity
Burdened by Manual Tasks and Compliance Complexity
Burdened by Manual Tasks and Compliance Complexity
Burdened by Manual Tasks and Compliance Complexity
dlivrd is a last-mile, white-glove delivery company that connects independent drivers with third-party catering, e-commerce, and on-demand delivery opportunities. The dlivrd team focuses on making every aspect of the “driver’s journey” — from recruitment to payments to job matching — as simple and personalized as possible.
“Drivers are customers too. We need to make their experience frictionless while ensuring compliance”
— said Chris Heffernan, CEO and Founder of dlivrd.
However, dlivrd faces significant hurdles such as complex labor laws and driver perception that gig economy companies treat workers poorly. Historically, dlivrd had managed onboarding, payments, and compliance manually or by piecing together different software solutions. As the company continued to scale, it recognized the need to efficiently automate and, more importantly, humanize, the driver experience.
Operations
Over 160
Metropolitan areas in the US and Canada
OPERATIONS
Over 160
Metropolitan areas in the US and Canada
Active Drivers
15,000
Approximate number of active drivers with an even longer waitlist indicating high demand
ACTIVE DRIVERS
15,000
Approximate number of active drivers with an even longer waitlist indicating high demand
Staff
25
US-based employees
STAFF
25
US-based employees
Staff
40
Offshore customer care representatives in Colombia
STAFF
40
Offshore customer care representatives in Colombia
OPERATIONS
Over 160
Metropolitan areas in the US and Canada
OPERATIONS
Over 160
Metropolitan areas in the US and Canada
OPERATIONS
Over 160
Metropolitan areas in the US and Canada
ACTIVE DRIVERS
15,000
Approximate number of active drivers with an even longer waitlist indicating high demand
ACTIVE DRIVERS
15,000
Approximate number of active drivers with an even longer waitlist indicating high demand
ACTIVE DRIVERS
15,000
Approximate number of active drivers with an even longer waitlist indicating high demand
STAFF
25
US-based employees
STAFF
25
US-based employees
STAFF
25
US-based employees
STAFF
40
Offshore customer care representatives in Colombia
STAFF
40
Offshore customer care representatives in Colombia
STAFF
40
Offshore customer care representatives in Colombia
Partnering with GigSafe for Onboarding, Payments, and Peace of Mind
dlivrd began tackling these challenges by investing in their own tech-enabled logistics solution, dubbed “Frederick”, that matches drivers with jobs based on preferences and skills. Building on Frederick’s success, dlivrd partnered with GigSafe to deploy a contractor management platform built to quickly identify and rectify compliance risks.
GigSafe’s customizable implementation included automated onboarding & identity verification, payment processing features, and embedded insurance coverages focused on driver safety and third-party liability protections.
“The insurance world is complicated. GigSafe acts as our trusted partner and ally in areas with strict labor laws”
“GigSafe gives us peace of mind, since the legal and financial ramifications of unverified, unlicensed, or uninsured drivers are huge.”
Collaborating with GigSafe, Dlivrd rolled out a plan to re-onboard existing drivers within a month and start paying them twice as fast.
“Now, drivers receive payment for Monday’s deliveries by Tuesday”
dlivrd Saves 50 Hours a Week, Invests More in Driver Engagement
dlivrd’s commitment to automation while also focusing on what drivers really care about has significantly improved partner satisfaction and retention. The company also reduced fixed costs per order by an average of 14 cents, allowing for further investments in the driver experience.
“Happy drivers make happy deliveries. Our retention numbers are off the charts, and reported issues are at an all-time low”
“As a result, we have a 70% Net Promoter Score.”
Time previously spent managing manual processes is now being invested in driver and customer support.
“With GigSafe, we save 40 hours a week on recruiting and onboarding, plus another 10 hours a week on payment and compliance issues,”
“This lets us focus on meaningful conversations with our drivers.”
As dlivrd expands into new markets, Heffernan’s focus remains on building an extraordinary driver experience that ultimately benefits their customers.
“The GigSafe team is genuinely passionate about what they do and really seem to care,”
“They're constantly adding new features based upon customer feedback, enabling us to provide the best for our drivers.”
— Heffernan concluded.
About GigsSafe
GigSafe is a modern contractor management solution for ambitious delivery companies, offering full management and a la carte options for onboarding, credentialing, and paying contractors.
Learn more
Partnering with GigSafe for Onboarding, Payments, and Peace of Mind
dlivrd began tackling these challenges by investing in their own tech-enabled logistics solution, dubbed “Frederick”, that matches drivers with jobs based on preferences and skills. Building on Frederick’s success, dlivrd partnered with GigSafe to deploy a contractor management platform built to quickly identify and rectify compliance risks.
GigSafe’s customizable implementation included automated onboarding & identity verification, payment processing features, and embedded insurance coverages focused on driver safety and third-party liability protections.
“The insurance world is complicated. GigSafe acts as our trusted partner and ally in areas with strict labor laws”
“GigSafe gives us peace of mind, since the legal and financial ramifications of unverified, unlicensed, or uninsured drivers are huge.”
Collaborating with GigSafe, Dlivrd rolled out a plan to re-onboard existing drivers within a month and start paying them twice as fast.
“Now, drivers receive payment for Monday’s deliveries by Tuesday”
dlivrd Saves 50 Hours a Week, Invests More in Driver Engagement
dlivrd Saves 50 Hours a Week, Invests More in Driver Engagement
dlivrd Saves 50 Hours a Week, Invests More in Driver Engagement
dlivrd Saves 50 Hours a Week, Invests More in Driver Engagement
dlivrd’s commitment to automation while also focusing on what drivers really care about has significantly improved partner satisfaction and retention. The company also reduced fixed costs per order by an average of 14 cents, allowing for further investments in the driver experience.
“Happy drivers make happy deliveries. Our retention numbers are off the charts, and reported issues are at an all-time low”
“As a result, we have a 70% Net Promoter Score.”
Time previously spent managing manual processes is now being invested in driver and customer support.
“With GigSafe, we save 40 hours a week on recruiting and onboarding, plus another 10 hours a week on payment and compliance issues,”
“This lets us focus on meaningful conversations with our drivers.”
As dlivrd expands into new markets, Heffernan’s focus remains on building an extraordinary driver experience that ultimately benefits their customers.
“The GigSafe team is genuinely passionate about what they do and really seem to care,”
“They're constantly adding new features based upon customer feedback, enabling us to provide the best for our drivers.”
— Heffernan concluded.
About GigsSafe
GigSafe is a modern contractor management solution for ambitious delivery companies, offering full management and a la carte options for onboarding, credentialing, and paying contractors.
Learn more
© GigSafe Inc. 2024. All rights reserved.
© GigSafe Inc. 2024. All rights reserved.
© GigSafe Inc. 2024. All rights reserved.
© GigSafe Inc. 2024. All rights reserved.
© GigSafe Inc. 2024. All rights reserved.
© GigSafe Inc. 2024. All rights reserved.
© GigSafe Inc. 2024. All rights reserved.